Privacy Policy
Last updated: May 22, 2026
1Information We Collect
We collect data you provide directly — account info (name, email, Google OAuth identity), chat messages, character interaction history, intimacy progress, media generation requests, credit purchases, and basic device/usage telemetry needed to operate the service.
2How We Use Your Information
We use your data to power character chat sessions, persist long-term memory facts you opt into, track intimacy growth, deliver pre-set and generated media, process payments, send service notifications, prevent abuse, and improve product quality. We do not use private chat content to train third-party models.
3Information Sharing
We never sell your personal data. Chat messages are sent to underlying LLM providers (OpenAI, Anthropic, xAI Grok, etc.) for inference only — anonymized where possible. Payments are processed by Stripe under their privacy terms. Authentication uses Google Identity Services. No other third-party sharing.
4Data Security
All traffic is encrypted in transit (TLS 1.3). Stored data is encrypted at rest in our database. Access is gated by role-based controls and audited. We continuously monitor for unauthorized access and respond rapidly to any incident.
5Your Rights & Memory Control
You can export your chat history, delete individual conversations, clear long-term memory facts, or delete your entire account at any time from the dashboard. EU/UK users hold full GDPR rights (access, rectification, erasure, portability). Opt out of marketing emails with one click.
6Cookies & Session Storage
We use essential cookies to keep you signed in, protect checkout against CSRF, remember your language and theme preferences, and preserve unsaved chat drafts. We do not use third-party advertising cookies.
7Contact Us
Questions, data requests, or concerns about this policy? Email privacy@lumichat.ai and we will respond within 7 business days.